Our Focus
Clarifying The Complex So Your Business Can Act with Confidence.
Start your CX Journey with Connection Direction. Let’s talk!
Trusted Experts in Communications Systems
We work with our clients to ensure the correct communication systems and tools are utilized to ensure productivity and profits. Connection Direction recognizes your business has unique objectives, goals, and challenges. Our team of experts delivers services to address your specific needs to streamline business operations through technology and cloud delivery.
At Connection Direction, we focus on helping our clients evaluate the business impact of investments associated with collaboration technologies and contact center optimization strategies.
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We focus on top business drivers for customer service success:
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Improving customer satisfaction and net promoter scores
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Enhance employee experience
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Reduce costs and improve efficiency
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Increase business agility and innovation
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Ensure compliance
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Our team specializes in supporting our clients and helping their business grow. Technology and other tools are the vehicles we use to do it. Explore our services further to learn how we can help transform your business.
About Us
At Connection Direction, we help organizations transform business communication systems, optimize business collaboration solutions, and empower our clients to promote continuous CX improvement to ensure employee and customer satisfaction.
From strategy to digital product building and beyond, we bring the right mix of services to accelerate your vision with holistic, practical solutions. We partner with you at every stage to meet your specific needs and ensure your continued success.
We aim to provide quality and innovation, equipping our customers with the vital tools and technologythey need for success. We are committed to creating value and delivering outstanding customer experiences for our clients and their customers.
What we do
We assist clients in defining and implementing their customer interaction strategy. By partnering with them, we share our expertise to develop optimal solutions and processes, while educating them on potential challenges. Whether serving a Fortune 500 company or a small-to-medium business, we collaborate closely with clients to reach their business objectives through careful project planning and execution. Every project is backed by contact center best practices, honed through years of hands-on experience.
We help companies optimize the value of their customer experience technology and operations.
Enterprise and Contact Center Expertise
At Connection Direction, our technology advisors provide strategic guidance to ensure seamless migration, implementation, and replacement of your cloud solutions to optimize your operational efficiency and productivity
Many organizations have considered or have moved their PBX, ACD, IVR, etc. to the cloud. We have experience with traditional on-prem and can assist with the move to the cloud. We consult in the following areas:
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Moving from traditional ACDs and PBXs, to Cloud solutions
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Omni Channel and multisite routing, skills, and reporting
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Unified Communications
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IVR, including speech recognition and text-to-speech
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Web self-service, web chat, social media, and other assisted service
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Mobile apps
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CTI and CRM – working together
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Knowledge Management
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Workflow process automation
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Workforce management (WFM)
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Reporting, Analytics (Speech, Text, Data, Desktop, etc.)
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Performance optimization, including scorecards/dashboards
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SLA Management
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Quality monitoring, logging/call recording
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Voice of the Customer
If you are planning on moving to the cloud, Connection Direction provides a proven needs analysis, selection process including bench marking to competing products. And a deep network for vendor experience ranking.
Contact Us for further information on how we can assist you with your needs.
Customized Migration Paths
Connection Direction offers tailored migration paths crafted to address your business’s specific needs, goals, and processes. Our team’s personal approach sets us apart, as we focus on truly understanding and supporting the achievement of your business objectives.
Delivering Results our Clients Value
At Connection Direction our clients rely on us for expert guidance in communication technologies and the infrastructure that supports them, ensuring the best people, process, tools, and technology.
We specialize in designing, implementing and managing agile, secure digital platforms that enable customers to transform their businesses at a smart pace and innovate the way they interact with their customers, members, and employees.
To learn more about how we can assist you, please contact us today.
Ready to learn more?
Contact Us
Schedule a consultation
Turn every interaction into a memorable CX journey. Our team is here to help you deliver customer experience excellence. Send us a message to get the ball rolling.
Discover how prioritizing customer experience becomes the driving force behind lasting business growth and customer loyalty.
Connection Direction offers a seamless migrations to cloud. Maximizing the value of your solution and vendor partnership.