Technology Selection
Technology and Outsource Services
Capture and gain access to your data while providing leading communication voice, chat, email, quality, video and apply it in more ways than one.
Access
Work From Home
As COVID has transformed the concept of the modern office, we can assist you in exploring various solutions that enable your team to remain connected.
Pair groundbreaking Cloud software and CX solutions to drive better efficiency and build stronger, long-lasting relationships with your customers.
Build
Streamlining Tech Migration to Reduce Costs and Improve Communication. Let's Connect.
Connection Directions Technology Services
At Connection Direction we understand that navigating technology can be challenging. Our team ensures our clients success in delivering customer experience excellence. Our customer-first approach has made us a leading partner and trusted advisor for our clients.
With Connection Direction, we enable CX leaders by offering the right expertise, tools, and technology throughout every stage of the process. We provide the modern knowledge, practice, and process required to help you achieve your business objectives. By working in close partnership with our clients, we customize our solutions to address your unique needs, ensuring the correct results our clients have come to value.
Connection Direction has aligned our outsourcing practice with companies that have positioned themselves in the marketplace that have the following qualities:
-
Contact centers that deliver on the customers’ expectations
-
They have onshore and offshore capabilities
-
Always have your needs top of mind
-
Report on metrics that keep you on top of your customers experience
-
They continually look to drive costs lower for you
-
Review their technology so maintain the highest uptime, and return on investment to you and your customers
-
Are readily accessible
No outsource project is too small or too large for us to help with. Your company and customers are unique, and we will match you with companies that deliver superior customer experiences. We have carefully evaluated over 100 onshore and offshore outsourcers, ranked them, and match your needs to the best providers at the lowest costs. We provide this service at no cost to you. Please contact us to learn more about our outsourcing connections.
We empower companies to unlock the full potential of their customer experience platforms and operations.
Where do you sit today?
Many business leaders have realized the advantages of switching to cloud-based technologies in recent years.
However, have you given any thought to the various technological systems you might be overlooking?
Our team is a trusted provider and can help you with all of your needs in technology selection and services.
Talk with our team of Enterprise Communication, Contact Center, Customer Experience, Workforce Engagement, Telecom Collaboration, AI, EX, UX, CCaaS, UCaaS, and Technology Experts.
-
In addition to platform selection, we specialize in developing custom voice and SMS applications designed to boost customer service and enhance phone system capabilities. By incorporating tailored IVRs and post-call surveys, we enable businesses to create more efficient and effective communication channels.
-
Custom IVRs offer limitless possibilities for streamlining operations and achieving business goals. Whether it’s simplifying customer interactions or gathering valuable feedback, these tailored solutions provide a powerful way to optimize customer experiences and drive operational excellence.
-
With our unified communication solutions, we bring all of these capabilities together, ensuring seamless collaboration across your organization. Whatever your call or contact center needs may be, we are committed to delivering the strategies and tools that empower you to surpass your goals and stay ahead in a competitive landscape.
Getting the run around in a maze of available technologies?
Take Your Communication To the Next Level
Customer experience teams face unprecedented pressure as they navigate rising expectations, soaring costs, and intensifying competition—all while managing budgets and enhancing efficiencies.
Connection Direction Customer Experience strategy consulting adopts a comprehensive approach that integrates people, processes, and technology to uncover innovative and elegant solutions to your most pressing CX challenges. Whether you're reassessing your overall strategy, exploring how AI can enhance results, or addressing persistent performance or technology issues, our CX team is here to assist.
Cost
Every software update for on-premises systems depletes resources, and upgrades and maintenance are frequently very expensive. On the other hand, cloud-based technology offers state-of-the-art capabilities and reporting for businesses without requiring these costs.
Enhanced Security
On-premise systems require teams to continuously monitor and address security threats, consuming valuable time and resources. In contrast, cloud-based systems free up IT teams to focus on more strategic initiatives, while also benefiting from enhanced, built-in security measures that keep data safer and more secure.
Functionality
Say farewell to juggling multiple technologies. Many CCaaS providers offer full omnichannel capabilities alongside essential features like ACD/IVR, Compliance Recording, WFM/WFO, quality management, speech analytics, artificial intelligence, and advanced analytics tools.
Flexability
Cloud-based solutions provide Communication and Contact Centers with the flexibility to adapt quickly to changing demands and customer expectations. This agility enables seamless scaling, rapid technology integration, and proactive responses to evolving needs, ultimately improving efficiency and creating a more streamlined experience for both customers and agents in a dynamic environment.
Security and Compliance
At Connection Direction, we understand the importance of security and compliance in telecommunications and contact center technology. We provide secure solutions that meet the highest standards, including data encryption and access controls, to
protect sensitive information and ensure regulatory compliance.
This lets you focus on enhancing your operations and customer service while we can help manage the complexities of security and compliance.
Guiding your digital transformation journey to create seamless customer experiences.
Deliver tailored end-to-end experiences at scale.
Connection Direction is a premier solutions provider and specialized technology services firm for modern AI-powered platforms that help enable organizations to manage every aspect of both customer and employee journeys, ensuring meaningful moments that matter.
Trusted by businesses across the globe, we stands as a leading provider for Cloud, Hybrid, and On-Premise solutions that Power personalized end-to-end experiences at scale.
By partnering with us, you too can foster stronger customer loyalty and boost employee retention, delivering seamless and impactful experiences for every customer, in every interaction, every time.
Strategic Solution for Major Improvements
Equip every team in your organization with the tools to enhance the employee experience. With Connection Direction, you can now provide employees with the resources they need to take control of their growth and customer interactions. Leverage data to boost engagement through smarter resource management and performance tracking.
As a result, we help improve a company culture where employees feel empowered, supported, and confident to tackle any challenge.
Get in Touch
Cloud-based communication systems ensure organizations always have access to the latest technology, security measures, and functionality, all while significantly reducing costs. Modern Solutions and Systems are more agile, offer multiple customer channels, and are better equipped to meet evolving customer needs.
If you're considering a move to the cloud, reach out to our team and we would love to help you.
Ready to learn more?
Contact Us
Schedule a consultation
Turn every interaction into a memorable CX journey. Our team is here to help you deliver customer experience excellence. Send us a message to get the ball rolling.
Discover how prioritizing customer experience becomes the driving force behind lasting business growth and customer loyalty.
Connection Direction offers a seamless migrations to cloud. Maximizing the value of your solution and vendor partnership.