Outsourcing Services
Outsource Selection
The customer experience (CX) landscape is transforming quickly. Customer expectations are shifting, and modern technologies like generative AI, personalization, and intelligent chatbots are increasingly becoming standard.
First impressions are lasting. Meet your customers where they are, with what they need, from the start.
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Use advanced cloud solutions to anticipate and respond to customer needs.
Run your operations fully in the cloud and react to rapidly changing market conditions with scalability.
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Is Outsourcing Right for You?
CX leaders often focus on technology to drive results from their CX programs, but they may overlook the crucial role of the people using those tools. A strategic plan for the team delivering your Customer Experience is essential, encompassing processes, workforce planning and optimization, and outsourcing strategies. Connection Direction has successfully assisted hundreds of clients in overcoming staffing challenges and achieving cost savings through Business Process Outsourcing (BPO).
Outsourcing customer care and technical support is a cost-effective strategy for brands to enhance customer experience, drive digital transformation, and optimize operations. As experts in contact center design, implementation, and management, we can guide you in choosing the right outsourcing approach for your business whether onshore, nearshore, offshore, virtual, automated, or a hybrid model to ensure exceptional service delivery.
With our certified BPO providers, you’ll quickly improve the CX at every touchpoint. Our contact center BPO partners are experts in KPI performance tracking, management, and quality assurance, focusing on reducing customer friction and, in turn, improving customer satisfaction.
Schedule a consultation to discover how our contact center and call center outsourcing services can help you achieve customer experience excellence, while enhancing both customer and employee experiences.
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In-House
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Onshore
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Offshore
Companies typically outsource support in two ways. The first requires significant efforts searching providers to meet specific needs like language, channels, and budget, plus handling setup, training, and restarting the process if it doesn't work out.
The second option is partnering with Connection Direction. We simplify the process by leveraging our global network of hundreds of thousands of agents, removing the trial and error, and offering a seamless experience at no extra cost. Just fill out the form below and we'll reach out to discuss your business needs. From there, we’ll quickly match you with the right service providers, so you can start outsourcing effortlessly.
Customer experience teams are experiencing greater pressure than ever as they confront rising expectations, increasing costs, and heightened competition all while needing to maintain budgets and enhance efficiencies. Connection Direction Customer Experience Strategy Consulting adopts a holistic approach that combines people, processes, and technology to uncover innovative and effective solutions for your most significant CX challenges.
Whether you’re re-evaluating your overall strategy, exploring how AI can boost outcomes, or addressing ongoing performance or technology issues, our CX team is here to assist.
Organizations work with Connection Direction to handle their mission-critical communication and collaboration projects.
Customer Experience Advisory Services
CX Outsource Consulting Capabilities
Our CX experts will help guide you in finding the optimal solution that aligns with your current business goals while positioning you for future growth. We'll ensure you stay at the forefront of technology advancements, and ready exceed customer expectations.
From selecting the right partners to seamless onboarding, customer retention, and quality assurance, we handle the entire process, all while lowering your operating costs.
Whether you're migrating from a legacy on-premises system to the cloud or enhancing your existing Customer Experience platform Collaboration, Telecom, Contact Center, Workforce Engagement, Quality Assurance, AI, or Automation, Our team of CX Solution Experts and Engineers have the expertise to help you elevate your customer engagement and agent experiences, while keeping your finance team satisfied.
Find out more on how we can help.
Business Process Advising
BPO Sourcing Supplier Identification
BPO Onshore and Offshore Services
Vendor Management Office (VMO) Services
Pricing and Contract Negotation
Vendor Management Office (VMO) Optimization
Sourcing and Training
Existing BPO Supplier Evaluation
Outsourcing solutions that drive rapid business growth and scalability.
Upgrade Your Communication Experience.
Customer experience teams face unprecedented pressure as they navigate rising expectations, soaring costs, and intensifying competition—all while managing budgets and enhancing efficiencies.
Connection Direction Customer Experience strategy consulting adopts a comprehensive approach that integrates people, processes, and technology to uncover innovative and elegant solutions to your most pressing CX challenges. Whether you're reassessing your overall strategy, exploring how AI can enhance results, or addressing persistent performance or technology issues, our CX team is here to assist.
How Can We Help You Define Your Outsourcing Needs?
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Turn every interaction into a memorable CX journey. Our team is here to help you deliver customer experience excellence. Send us a message to get the ball rolling.
Discover how prioritizing customer experience becomes the driving force behind lasting business growth and customer loyalty.
Connection Direction offers a seamless migrations to cloud. Maximizing the value of your solution and vendor partnership.